Legal
Security Incident and Breach Response
How we detect and respond to security incidents, and when we notify you.
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We take security seriously and maintain procedures designed to detect, respond to, and recover from security incidents involving the Service.
What is a security incident?
A security incident is an event that may compromise the confidentiality, integrity, or availability of the Service or customer data (for example, unauthorized access to an account or data store).
Our response process (high-level)
When we become aware of a suspected incident, we generally:
- Triage and contain the issue
- Investigate scope and impact
- Remediate and restore normal operations
- Notify affected customers when appropriate
- Document lessons learned and improve controls
Notifications
If we determine that an incident involves unauthorized access to personal data, we will notify affected customers and/or users as required by applicable law and our contractual commitments.
Contact
If you believe you have found a security issue, contact security@helping.io.